{"id":5745,"date":"2023-01-02T22:56:11","date_gmt":"2023-01-02T21:56:11","guid":{"rendered":"https:\/\/actistress.com\/?p=5745"},"modified":"2023-01-02T22:56:13","modified_gmt":"2023-01-02T21:56:13","slug":"feedback-manager-employe","status":"publish","type":"post","link":"https:\/\/actistress.com\/fr\/magazine\/conseils-pratiques\/feedback-manager-employe\/","title":{"rendered":"L’importance du feedback dans la communication manager & employ\u00e9"},"content":{"rendered":"\n

Une communication manag\u00e9riale efficace<\/a> est cruciale pour la motivation, l’engagement et la productivit\u00e9 des employ\u00e9s. <\/p>\n\n\n\n

Une bonne communication manager & employ\u00e9 favorise la r\u00e9ussite des employ\u00e9s<\/h2>\n\n\n\n

La motivation, l’engagement et la productivit\u00e9 des employ\u00e9s d\u00e9pendent fortement de leurs managers et de leurs dirigeants.<\/p>\n\n\n\n

Par ailleurs, le style de leadership de chaque manager a une forte incidence sur les r\u00e9sultats sur le lieu de travail, faisant jusqu’\u00e0 70 % de diff\u00e9rence dans la motivation et la productivit\u00e9 des employ\u00e9s.<\/p>\n\n\n\n

Les millenials et la g\u00e9n\u00e9ration Z, qui constituent la majorit\u00e9 de la main-d’\u0153uvre actuelle, s’attendent d\u00e9sormais \u00e0 une culture d’entreprise plus r\u00e9active, plus ouverte et plus appr\u00e9ci\u00e9e.<\/p>\n\n\n\n

Lire aussi notre article sur Intelligence \u00e9motionnelle, empathie cognitive & empathie de compassion<\/a><\/p>\n\n\n\n

D’un autre c\u00f4t\u00e9, 69 % des managers ne sont pas \u00e0 l’aise pour communiquer avec leurs employ\u00e9s en g\u00e9n\u00e9ral.<\/p>\n\n\n\n

Il est donc plus important que jamais de soutenir une bonne communication manager & employ\u00e9 sur le lieu de travail, de maintenir l’implication du personnel et de tenir les employ\u00e9s inform\u00e9s de l’\u00e9tat de l’organisation, des changements sur le lieu de travail et de leurs performances.<\/p>\n\n\n\n

Sans feedback en management, la communication n’est qu’une information <\/h2>\n\n\n\n

Le retour d’information est un \u00e9l\u00e9ment essentiel du processus de communication, car il donne \u00e0 l’exp\u00e9diteur la possibilit\u00e9 d’analyser l’effet de son message. <\/p>\n\n\n\n

Il aide l’exp\u00e9diteur \u00e0 s’assurer que le destinataire a interpr\u00e9t\u00e9 le message correctement. Le feedback en management est donc un \u00e9l\u00e9ment n\u00e9cessaire de la communication pour parvenir \u00e0 la compr\u00e9hension. <\/p>\n\n\n\n

Donner et recevoir un feedback fera de vous un meilleur leader. <\/h3>\n\n\n\n

Pour que les employ\u00e9s comprennent l’objectif de ce qui est \u00ab\u00a0communiqu\u00e9\u00a0\u00bb, il faut commencer par expliquer \u00ab\u00a0pourquoi\u00a0\u00bb et par \u00e9couter les r\u00e9flexions des managers et des collaborateurs afin de savoir si le message a \u00e9t\u00e9 correctement compris. <\/p>\n\n\n\n

Mettre l’accent sur le feedback dans la communication manager & employ\u00e9 garantit une compr\u00e9hension commune du message. Elle permet \u00e9galement aux managers et aux employ\u00e9s de r\u00e9fl\u00e9chir ensemble et de se sentir impliqu\u00e9s dans le processus de partage des responsabilit\u00e9s.<\/p>\n\n\n\n

Dans des vies professionnelles en constante \u00e9volution, le feedback est n\u00e9cessaire pour cr\u00e9er un environnement de travail positif, o\u00f9 les \u00e9quipes se sentent impliqu\u00e9es dans les changements, et pour \u00e9tablir une atmosph\u00e8re de compr\u00e9hension et de s\u00e9curit\u00e9. <\/p>\n\n\n\n

Il donne aux collaborateurs la possibilit\u00e9 d’apporter leurs id\u00e9es et favorise un climat d’innovation, permettant ainsi d’utiliser au mieux les connaissances et les comp\u00e9tences de chacun.<\/p>\n\n\n\n

Lire aussi notre article sur le stress chronique au travail<\/a><\/p>\n\n\n\n

Les managers sont donc le canal de communication le plus important. Ils sont les plus proches des employ\u00e9s au quotidien et doivent \u00eatre en mesure de traduire la strat\u00e9gie globale en objectifs compr\u00e9hensibles et op\u00e9rationnels. Les employ\u00e9s doivent comprendre le \u00ab\u00a0pourquoi\u00a0\u00bb, sa valeur et ce qui est n\u00e9cessaire pour contribuer aux objectifs communs de l\u2019organisation. Et les managers sont les mieux plac\u00e9s pour expliquer comment leurs t\u00e2ches sont li\u00e9es aux objectifs strat\u00e9giques.<\/p>\n\n\n\n

Consid\u00e9rez le retour d’information comme une \u00e9coute efficace, qui vous permet de savoir si les employ\u00e9s ont compris la communication tout en leur montrant que leur contribution, est appr\u00e9ci\u00e9e. En soi, cela favorise la motivation et la participation. Le retour d’information est l’une des pierres angulaires du d\u00e9veloppement, ainsi qu’un type d’apprentissage qui contribue \u00e0 la motivation des employ\u00e9s (lire \u00e0 ce sujet notre article sur la pyramide des besoins de Maslow).<\/a> Ils ont le sentiment d’\u00eatre vus et que leur travail est important, et cela leur fait du bien d’aller travailler.<\/p>\n\n\n\n

Et le retour d’information est une voie \u00e0 double sens. Le manager doit \u00e9galement \u00eatre capable d’utiliser le retour d’information de l’employ\u00e9 de mani\u00e8re constructive. Et pour les deux parties, il ne s’agit pas seulement d’\u00e9couter et de comprendre, mais aussi d’agir si n\u00e9cessaire et peut-\u00eatre m\u00eame de changer un comportement.<\/p>\n\n\n\n

Le feedback doit \u00eatre une conversation \u00e0 double sens. <\/h2>\n\n\n\n

Voici 4 \u00e9tapes faciles que les managers peuvent suivre pour cr\u00e9er une conversation de feedback efficace avec les employ\u00e9s :<\/p>\n\n\n\n

    \n
  1. Demandez \u00e0 l’employ\u00e9 ce qu’il a fait de bien. Encouragez-le \u00e0 donner des d\u00e9tails.<\/li>\n\n\n\n
  2. Vous (le manager) ajoutez un commentaire \u00e0 ce que l’employ\u00e9 a fait de bien. Incluez des exemples.<\/li>\n\n\n\n
  3. Demandez \u00e0 l’employ\u00e9 ce qu’il fera diff\u00e9remment la prochaine fois. Profitez de cette occasion pour que l’employ\u00e9 se fixe ses propres objectifs.<\/li>\n\n\n\n
  4. Le manager sugg\u00e8re de mani\u00e8re constructive ce qu’il\/elle devrait faire diff\u00e9remment la prochaine fois, et donne des conseils pour d\u00e9velopper des objectifs qui aideront l’employ\u00e9 \u00e0 atteindre ses buts.<\/li>\n<\/ol>\n\n\n\n

    Les \u00e9tapes 1 et 2 permettent de renforcer la confiance de l’employ\u00e9. Les \u00e9tapes trois et quatre permettent de renforcer les comp\u00e9tences des employ\u00e9s en fixant des objectifs. Les quatre \u00e9tapes permettent de cr\u00e9er un employ\u00e9 confiant, orient\u00e9 vers les objectifs et engag\u00e9.<\/p>\n\n\n\n

    La clart\u00e9 \u00e0 tous les niveaux <\/h2>\n\n\n\n

    Pour la direction de l\u2019entreprise, il est donc important de pr\u00e9ciser les buts et les objectifs de la communication et de sp\u00e9cifier ce que l’on attend des managers. Il s’agit d’avoir des managers qui servent d’ambassadeurs. Pour y parvenir, l’entreprise doit investir dans l’accompagnement de ses managers dans le d\u00e9veloppement de leurs comp\u00e9tences de leadership.<\/p>\n\n\n\n

    Lire aussi notre article sur la psychologie positive<\/a><\/p>\n\n\n\n

    Il s’agit l\u00e0 d’un grand d\u00e9fi, mais aussi d’\u00e9normes b\u00e9n\u00e9fices pour les entreprises qui peuvent utiliser le retour d’information pour favoriser le succ\u00e8s gr\u00e2ce \u00e0 une communication interne efficace ! Pour que cela fonctionne, le fil conducteur est la clart\u00e9 \u00e0 tous les niveaux. Clart\u00e9 sur la strat\u00e9gie et les objectifs de l’entreprise, clart\u00e9 sur le r\u00f4le du manager et clart\u00e9 sur ce que l’on attend de l’individu.<\/p>\n\n\n\n

    C\u2019est la cl\u00e9 du progr\u00e8s. <\/p>\n\n\n\n

    N\u2019h\u00e9sitez pas \u00e0 nous contacter <\/a>pour en savoir plus sur la m\u00e9thode et les formations Actistress.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Une communication manag\u00e9riale efficace est cruciale pour la motivation, l’engagement et la productivit\u00e9 des employ\u00e9s.  Une bonne communication manager & employ\u00e9 favorise la r\u00e9ussite des employ\u00e9s La motivation, l’engagement et la productivit\u00e9 des employ\u00e9s d\u00e9pendent fortement de leurs managers et de leurs dirigeants. Par ailleurs, le style de leadership de chaque manager a une forte […]<\/p>\n","protected":false},"author":1,"featured_media":5746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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